In order to confirm a booking customer has to accept a quotation by making online payment to PACEMOVE. Multiple payments options (Online and Cash) will be provided by PACEMOVE to the customer for receiving payments. Customer has to follow the payment terms of the selected quotation. Convenience fees or charges might be applicable on some payment options.
PACEMOVE can ask customers to send transaction receipts or proofs for the payments made to PACEMOVE or their partners.
Payments will be considered as “received”, only after the transactions are reflected on payment gateway portals or on account statements.
Payment terms of a quotation are valid only if there is no change in the booking information provided by customer.
Quotation amount might change if there is any change in the booking information.
PACEMOVE uses multiple payment gateways to receive payments from customers. Additional transaction charges (up-to 2.5%) might be applicable on some payment gateways.
Payment option can’t be changed after accepting a quotation. Customer is liable to make the entire payment according to the payment option selected initially.
If customer wants to change the payment option later, PACEMOVE will charge additional convenience fees.
You need to confirm the booking at-least 3 working days before the pickup date date, so that we and our partner can plan your shipment, make necessary arrangements and provide you a hassle-free shifting experience.
Any delay in the payments from customer can cause delay in the shipment delivery. PACEMOVE or their partners will not be responsible for this. We will also not be able to help you to get any kind of compensation from partner for any loss/damage to your shipment.
The Shipments booked through our app/website/call centre can be cancelled on user's request and the refund shall be given as per the cancellation terms & policy:
Customer has to inform the cancellation plan within 7 days of booking confirmation date.
No refund will be given to the customer, if he requested for cancellation after 7 days of booking confirmation date.
No refund will be given if cancellation is due to change in payment terms caused by change in booking details provided by customer.
Payment for Insurance Premium is non-refundable. You are eligible to avail Insurance within next 365 days from payment date.
No refund will be given if cancellation is due to disagreement on any policy after confirmation of the booking.
In case of cancellation, the refund shall be generated and refunded within 15 working days of the date of cancellation.
The Shipments booked through our app/website/call centre can be rescheduled on user's request for an additional fee as per the rescheduling terms & policy:
In case of rescheduling, the rescheduling fee should be paid before the new pickup date.
Customer can reschedule the pickup date only once.
If assigned vendor in not available to serve the customer, another vendor will be assigned to cater the job.In this case, customer can request for cancellation of the booking (refund will be generated) or he can select newly assigned vendor by accepting the payment terms of new vendor’s quotation.